Return Policy
At keithgumbrell.co.uk we want you to feel confident in every purchase you make. Please read the following carefully so you understand what applies to your order.
Digital Products
Digital products — including PDF journals, worksheets, and downloadable resources such as Between the Lines — are non-refundable once downloaded or accessed. This is standard practice for digital goods and is in line with UK consumer law, which recognises that digital content cannot be returned in the same way a physical product can.
If you experience a technical issue with your download — for example, a corrupted file or an inability to access your purchase — please contact us at keithgumbrell.co.uk and we will resolve this promptly.
Workshop Bookings
We understand that plans change. Our workshop cancellation policy is as follows:
More than 14 days before the workshop date — full refund issued
7 to 14 days before the workshop date — 50% refund issued, or the option to transfer your booking to a future workshop date
Less than 7 days before the workshop date — no refund, but your booking may be transferred to a future date subject to availability
Workshop cancelled by us — full refund issued to all booked participants within 5 working days
To request a cancellation or transfer please contact us as soon as possible via keithgumbrell.co.uk
Counselling and Coaching Sessions
Individual counselling and coaching sessions are subject to a separate cancellation policy which will be confirmed at the point of booking. As a general guide:
Sessions cancelled with more than 48 hours notice will not be charged
Sessions cancelled with less than 48 hours notice may be subject to a cancellation fee
Missed sessions without notice will be charged at the full session rate
Physical Products at Events
Items sold at events — including handmade and craft items by local makers — are sold as seen. We are unable to accept returns on physical items purchased at events unless the item is found to be faulty or not as described at the point of sale. Please inspect items carefully before purchase.
If you believe an item is faulty please contact us within 7 days of purchase with a description of the issue.
Contact
For any queries relating to returns, refunds, or cancellations please get in touch via the contact page at keithgumbrell.co.uk
Terms of service
These Terms of Service govern your use of keithgumbrell.co.uk and any purchases made through this website. By using this site or making a purchase you agree to these terms.
About This Website
keithgumbrell.co.uk is owned and operated by Keith Leonard Gumbrell. The site offers counselling services, coaching services, workshops, digital products, and information relating to mental health and wellbeing.
Services
Counselling and Coaching Keith Leonard Gumbrell is a qualified Integrative Counsellor. All counselling and coaching services are provided in accordance with professional ethical guidelines. By booking a session you agree to engage honestly and respectfully in the therapeutic or coaching process.
Counselling and coaching are not medical services and are not a substitute for medical treatment. If you are experiencing a mental health crisis please contact your GP or call 999 in an emergency. The Samaritans are available 24 hours a day on 116 123.
Workshops Workshop bookings are subject to availability and confirmed only upon receipt of payment. We reserve the right to cancel or reschedule workshops where necessary. In the event of cancellation by us a full refund will be issued.
Digital Products All digital products are for personal use only. They may not be reproduced, resold, redistributed, or presented as your own work. Copyright remains with Keith Leonard Gumbrell and keithgumbrell.co.uk at all times.
Physical Products at Events Items sold at events by local makers are sold independently. Keith Leonard Gumbrell acts as a facilitator for these sales and accepts no liability for the quality or fitness for purpose of third party items beyond what is required by UK consumer law.
Intellectual Property
All written content, blog posts, resources, PDFs, images, and branding on keithgumbrell.co.uk are the intellectual property of Keith Leonard Gumbrell unless otherwise stated. Nothing on this site may be copied, reproduced, or used without written permission.
Limitation of Liability
The information provided on this website — including blog posts, articles, and resources — is for educational and informational purposes only. It does not constitute medical advice, psychological diagnosis, or professional therapeutic guidance. Keith Leonard Gumbrell accepts no liability for decisions made based on content read on this website.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from use of this website or purchases made through it will be subject to the jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the site following any changes constitutes acceptance of the updated terms.
Contact
For any queries relating to these terms please contact us via keithgumbrell.co.uk
Privacy Policy
This Privacy Policy explains how Keith Leonard Gumbrell, trading as keithgumbrell.co.uk, collects, uses, and protects your personal data. We are committed to handling your information responsibly and in accordance with UK data protection law including the UK GDPR.
Who We Are
Keith Leonard Gumbrell keithgumbrell.co.uk
What Information We Collect
We may collect the following types of personal information:
Contact information — your name and email address when you contact us, make a booking, or sign up to receive communications
Booking information — details provided when booking a workshop or counselling session
Payment information — processed securely through Squarespace's payment system. We do not store your card details
Website usage data — anonymised data about how visitors use our site, collected through cookies and analytics tools
How We Use Your Information
We use your personal information to:
Respond to your enquiries and provide the services you have requested
Process bookings and payments
Send you information you have signed up to receive, such as newsletters or blog updates
Improve the content and functionality of our website
We will never sell your personal data to third parties. We will never use your data for purposes other than those listed above without your explicit consent.
Counselling and Coaching Confidentiality
All personal information shared within counselling or coaching sessions is held in strict confidence in accordance with professional ethical guidelines. Confidentiality may only be broken in exceptional circumstances where there is a serious risk of harm to you or others, or where we are required to do so by law. This will always be discussed with you in advance where possible.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect anonymised usage data. You can control cookie settings through your browser. Continuing to use our site without changing your settings indicates your acceptance of our cookie policy.
Your Rights
Under UK data protection law you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for us to use your data at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights please contact us via keithgumbrell.co.uk
Data Security
We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted by Squarespace which maintains its own security standards and data protection policies.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies independently.
Printful. We use , a third-party service, for fulfilling custom merchandise orders. Printful handles the production, packaging, and shipment of products. After you place an order, your order details are automatically sent to Printful for fulfilment.
These details include your:
Billing and shipping address
Details relating to your purchase (for example, product dimensions)
Email address
Name Phone number
We share this data with for the purpose of producing and delivering your products. We recommend reviewing Printful’s privacy policy to understand how they process the data they receive.
"We use the following third party services which may process your personal data on our behalf:
Squarespace — website hosting and payment processing. Privacy policy at squarespace.com/privacy
QuickBooks — accounting and invoicing software. Privacy policy at intuit.com/privacy
When you make a purchase from us on this website, we use Squarespace as our commerce platform. Squarespace makes use of Stripe, a third-party service provider, to power automated tax calculations. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, Product Tax Codes for the items purchased)
Name
Stripe may also receive personal information and process it in accordance their privacy policies.
All third party processors are required to handle your data securely and in accordance with UK data protection law."
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
Contact
For any queries relating to your personal data or this Privacy Policy please contact us via keithgumbrell.co.uk