Data Privacy and Policy Corner

Return Policy

At keithgumbrell.co.uk, we want you to feel confident in every purchase you make. Please read the following carefully so you understand what applies to your order.

Digital Products

Digital products — including PDF journals, worksheets, downloadable resources, and online CPD courses — are non-refundable once downloaded or accessed. This is standard practice for digital goods and is in line with UK consumer law, which recognises that digital content cannot be returned in the same way as a physical product can.

If you experience a technical issue with your download or course access — for example, a corrupted file or an inability to access your purchase — please contact us at keithgumbrell.co.uk and we will resolve this promptly.

Workshop Bookings

We understand that plans change. Our workshop cancellation policy is as follows:

  • More than 14 days before the workshop date — full refund issued

  • 7 to 14 days before the workshop date — 50% refund issued, or the option to transfer your booking to a future workshop date

  • Less than 7 days before the workshop date — no refund, but your booking may be transferred to a future date, subject to availability

  • Workshop cancelled by us — full refund issued to all booked participants within 5 working days

To request a cancellation or transfer, please contact us as soon as possible via keithgumbrell.co.uk

Counselling and Coaching Sessions

Individual counselling and coaching sessions are subject to a separate cancellation policy, which will be confirmed at the point of booking. As a general guide:

  • Sessions cancelled with more than 48 hours' notice will not be charged

  • Sessions cancelled with less than 48 hours' notice may be subject to a cancellation fee

  • Missed sessions without notice will be charged at the full session rate

Physical Products at Events

Items sold at events — including handmade and craft items by local makers — are sold as seen. We are unable to accept returns on physical items purchased at events unless the item is found to be faulty or not as described at the point of sale. Please inspect items carefully before purchase.

If you believe an item is faulty, please contact us within 7 days of purchase with a description of the issue.

Contact

For any queries relating to returns, refunds, or cancellations, please get in touch via the contact page at keithgumbrell.co.uk

Terms of Service

These Terms of Service govern your use of keithgumbrell.co.uk and any purchases made through this website. By using this site or making a purchase, you agree to these terms.

About This Website

keithgumbrell.co.uk is owned and operated by Keith Leonard Gumbrell. The site offers counselling services, coaching services, workshops, digital products, online CPD courses, and information relating to mental health and wellbeing.

Services

Counselling and Coaching: Keith Leonard Gumbrell is a qualified Integrative Counsellor. All counselling and coaching services are provided in accordance with professional ethical guidelines. By booking a session, you agree to engage honestly and respectfully in the therapeutic or coaching process.

Counselling and coaching are not medical services and are not a substitute for medical treatment. If you are experiencing a mental health crisis, please contact your GP or call 999 in an emergency. The Samaritans are available 24 hours a day on 116 123.

Workshops and CPD Events: Workshop and CPD day bookings are subject to availability and confirmed only upon receipt of payment. We reserve the right to cancel or reschedule workshops and events where necessary. In the event of cancellation by us, a full refund will be issued.

Digital Products and Online Courses: All digital products and online CPD courses are for personal use only. They may not be reproduced, resold, redistributed, or presented as your own work. Copyright remains with Keith Leonard Gumbrell and keithgumbrell.co.uk at all times.

Physical Products at Events: Items sold at events by local makers are sold independently. Keith Leonard Gumbrell acts as a facilitator for these sales and accepts no liability for the quality or fitness for purpose of third-party items beyond what is required by UK consumer law.

Intellectual Property

All written content, blog posts, resources, PDFs, online courses, images, and branding on keithgumbrell.co.uk are the intellectual property of Keith Leonard Gumbrell unless otherwise stated. Nothing on this site may be copied, reproduced, or used without written permission.

Limitation of Liability

The information provided on this website — including blog posts, articles, resources, and CPD course content — is for educational and informational purposes only. It does not constitute medical advice, psychological diagnosis, or professional therapeutic guidance. Keith Leonard Gumbrell accepts no liability for decisions made based on content read on this website.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from the use of this website or purchases made through it will be subject to the jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the site following any changes constitutes acceptance of the updated terms.

Contact

For any queries relating to these terms, please contact us via keithgumbrell.co.uk

Privacy and Data Protection Policy

This Privacy and Data Protection Policy explains how Keith Leonard Gumbrell, trading as keithgumbrell.co.uk, collects, uses, and protects your personal data. We are committed to handling your information responsibly and in accordance with UK data protection law, including the UK GDPR.

Who We Are

Keith Leonard Gumbrell
keithgumbrell.co.uk

What Information We Collect

We may collect the following types of personal information:

  • Contact information — your name and email address when you contact us, make a booking, or sign up to receive communications

  • Booking information — details provided when booking a workshop, CPD event, or counselling session

  • Payment information — processed securely through our payment providers. We do not store your card details

  • Course information — details relating to your enrolment and progress on any CPD courses purchased through our site

  • Website usage data — anonymised data about how visitors use our site, collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide the services you have requested

  • Process bookings and payments

  • Provide access to online CPD courses and issue certificates of completion

  • Send you information you have signed up to receive, such as newsletters or blog updates

  • Improve the content and functionality of our website

We will never sell your personal data to third parties. We will never use your data for purposes other than those listed above without your explicit consent.

Counselling and Coaching Confidentiality

All personal information shared within counselling or coaching sessions is held in strict confidence in accordance with professional ethical guidelines. Confidentiality may only be broken in exceptional circumstances where there is a serious risk of harm to you or others, or where we are required to do so by law. This will always be discussed with you in advance, where possible.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect anonymised usage data. You can control cookie settings through your browser. Continuing to use our site without changing your settings indicates your acceptance of our cookie policy.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Withdraw consent for us to use your data at any time

  • Lodge a complaint with the Information Commissioner's Office at ico.org.uk

To exercise any of these rights, please contact us via keithgumbrell.co.uk

Information Commissioner's Office (ICO)

1. Who I am
My name is Keith Leonard Gumbrell, operating as a sole trader under the business name Your Corner. I am the Data Controller for all personal data processed within my practice. My email address is klgumbrell@gmail.com, and my contact telephone number is 07838247467. My Information Commissioner’s Office (ICO) registration number is C2042307.

2. The type of personal information I collect
I currently collect and process the following information:

  • Personal identifiers, contact details, and characteristics (such as your name, address, telephone number, email address, date of birth, and emergency contact details).

  • Special category data (specifically, health and mental health data, which includes clinical intake forms, session summaries, and relevant historical information discussed during our sessions).

3. How I get the personal information and why I have it
Most of the personal information I process is provided to me directly by you so that I can safely deliver professional counselling services.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are:

  • Contract: I process your standard personal data (like contact details) because it is necessary to fulfill our therapeutic contract, manage bookings, and communicate with you.

  • Health or social care: I process your special category health data (like session notes) under Article 9(2)(h) of the UK GDPR, which allows the processing of health data for the provision of health or social care treatment.

4. How I store your personal information and keep it secure
Your information is securely stored. All digital notes, emails, and contact details are kept on password-protected devices with active encryption and security firewalls. To further protect your privacy, any session notes are anonymised using a unique client code system, keeping your identity separate from clinical records.

5. How long I keep your data
In line with my professional insurance requirements with Holistic Insurance Services, I keep your personal data and clinical session notes securely for 7 years following the end of our therapeutic relationship. Once this 7-year period has passed, all digital files will be permanently and securely deleted, and any physical paper documents will be securely shredded.

6. When I might share your information
Your information is kept strictly confidential, with a few vital exceptions:

  • Clinical Supervision: To maintain professional standards as required by the National Counselling and Psychotherapy Society (NCPS) and other ethical bodies, I discuss client work with a qualified supervisor. These discussions are entirely anonymised to protect your identity.

  • Safeguarding and Legal Duties: I may share relevant information if I have reason to believe that you or someone else is at imminent risk of serious harm, or if I am legally compelled to do so by a court of law.

  • Professional Executor: In the event of my sudden illness or incapacitation, a designated professional colleague will be granted secure access to client contact details solely for the purpose of notifying you safely.

7. Your data protection rights
Under data protection law, you have rights including:

  • Your right of access: You have the right to ask me for copies of your personal information.

  • Your right to rectification: You have the right to ask me to rectify personal information you think is inaccurate.

  • Your right to erasure: You have the right to ask me to erase your personal information in certain circumstances, though this may be limited by my legal obligation to retain clinical records for insurance purposes.

8. How to complain
If you have any concerns about my use of your personal information, you can make a complaint directly to me at klgumbrell@gmail.com. You can also complain to the ICO if you are unhappy with how I have used your data. The Information Commissioner’s Office can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or by calling 0303 123 1113.

Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted by Squarespace, which maintains its own security standards and data protection policies. Online courses are delivered through Payhip, which also maintains its own security standards.

Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies independently.

Third Party Data Processors

We use the following third-party services which may process your personal data on our behalf:

Squarespace — website hosting and payment processing.
Privacy policy: squarespace.com/privacy

QuickBooks — accounting and invoicing software.
Privacy policy: intuit.com/privacy

Stripe — payment processing. When you make a purchase from us, Stripe may collect and process the following information:

  • Your billing and shipping address

  • Details relating to your purchase

  • Your name

Stripe processes this data in accordance with their privacy policy: stripe.com/privacy

Payhip — online course and digital product delivery. When you purchase a course through Payhip, they handle payment processing, course access, and certificate generation on our behalf.
Privacy policy: payhip.com/privacy

All third-party processors are required to handle your data securely and in accordance with UK data protection law.

Changes to This Policy

We may update this Privacy and Data Protection Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.

Contact

For any queries relating to your personal data or this Privacy and Data Protection Policy, please contact us via keithgumbrell.co.uk